饭店英语答案3

Exercises

Word study

I. Match the word or phrase on the left with the statement on the right. 1. concierges registration, or the time when guests are greeted and the records for the guests’ services and charges are set up 7 2. bill articles traditionally made of linen, but today more often made of cotton—sheets, pillowcases, towels, and so forth 5 3. baby-sitting 4. bellman 5. linens 6. occupancy rate 7. check-in 8. complaint a statement that something is wrong, a grievance 8 the percentage or rooms or beds occupied in a hotel during a given period 6 record of what the customer must pay 2 a hotel employee who carries baggage and does other errands for the guests 4 taking care of infants or children on a temporary basis while their parents are away or busy 3 an employee specializing in assisting guests with their individual needs, whether in-hotel or off-premises 1

Structures

I. Fill in the spaces in the following sentences with the appropriate word or phrase from the texts.

1. The main function of Front Desk agents is to complete the registration process. 2. The registration record contains information that Front Desk agents use in the assignment of a room and rate for each guest.

3. The Front Desk agent should check the expiration date of the credit card and obtain an

authorization code during the registration process.

4. Upon guest arrival, Front Desk agents should warmly greet guests and inquire about the guest’s reservation status, usually by requesting the confirmation notice. 5. When agents have to update the registration form, they input new data directly on the computer keyboard.

6. He was already assured of the jod and his interview was a mere formality. 7. A good manager is both competent and efficient.

8. The manager is the host who offers the hospitality of his establishment to his guests.

II. Cloze:

need, charge, features, assigns, without, on, open, provide, indicate, prefer, carrying, available, point, role, includes, demonstrating, operate, runs, shows, entering

Many hotels do without a bell staff, because most of their guests prefer to “room” themselves. On the other hand, the bell staff plays an important role in the larger and more luxurious hotels. The process of rooming a guest includes more than just carrying baggage and showing a guest to a room. Rather, it begins when the clerk assigns a room. At this point the bellman takes charge, welcoming the guest in both word and manner, on entering the room, demonstrating its operations and features. He shows the guest how to operate the air-conditioning and turns on room and bath lights. The bellman usually turns on the TV and runs through the channels and networks available. He may also indicate when the food service is open and provide other information the guest may need.

Guided Writing and Translation

I. Rewrite each following sentence in several simple sentences:

1. In this instance the ice will have already been broken by the porter. The porter has been

trained in the use of social skills in order to put the customers at ease. 2. They may not have a reservation. The receptionist will establish what types of rooms are

required. Then he would consult the computer terminal to find any appropriate rooms available.

3. The receptionist should record the details about the guest into the computer. The

information concerning the guests would be distributed to the various terminals in the relevant departments. The receptionist should ask the customer for a deposit. This is a

matter of hotel policy.

4. These guests may not have been accommodated in the hotel before. This is to prevent these

chance customers from walking out without paying. At least a considerable proportion of their potential bill has been paid in advance.

5. The receptionist will complete the room card. The room card serves as identity card for the

guest during his stay. The room card will have to be produced in order for him to receive his room key.

6. Other departments are normally responsible for providing these supplies. These departments

may be closed or inaccessible. Front Desk agents should have ways to meet guest requests. 7. Guest may make special requests. These requests may require more time and effort to fulfill

than equipment and supply requests.

II. Translate the following into Chinese

许多酒店都有一份黑名单，列着不受欢迎的客人的名字。这些人之所以不受欢迎有

多种原因。有的因为曾经住店后没有付账，有的因为曾经醉酒或损坏酒店设施，有的也可能是因为太过吵闹或影响他人。

大多数酒店都把黑名单贴在柜台内侧，服务员察看名单时不会被客人知晓。对不受

欢迎的客人，不要说：“你是不受欢迎的人！”最好说：“我们没有空房了，对不起。”对这位客人而言，确实是没有空房了。

黑名单要好好保管，客人的名字属于隐私，只能允许少数几个人知晓这份名单。 III. Translate the following into English:

1. The employee in charge of keys and information is often called the concierge, the French

term for doorkeeper or custodian.

2. Like the bellman, he must be able to answer questions about the hotel’s services. He is also expected to provide information about local entertainment, events, and sights of interest.

3. He usually arranges for local transportation, including taxis, airport buses, or sightseeing

tours.

4. He may also perform small chores for the guests, such as mailing letters and packages. Listening comprehension

1. Edward Smith is staying in Room 1703.

2. He wants to go to Rome on Tuesday 19th, Oct..

3. He wants to book his ticket on Romair Flight 187, which leaves at 10:30. 4. He prefers a smoking section.

5. He is expected to get the ticket this afternoon.