respected mr. arthur
i am the manager of med tour. thank you very much for bring this matter to our attention. i appreciate that you give us such a useful criticism which can help our tour make progress. i feel terribly sorry to hear that you have experienced a unhappy trip. please accept our sincere apologies for what makes you unpleasant. i promise you that our tour will make a great change. first, i will give our staff a training and arrange someone as a representative in the airport. then, the food in our hotel will be diversified and i will do whatever i can to improve the service level of whole tour. in addition, some transportation will be provided for visitors from our hotel to the beach. i hope you can keep faith in our tour. our tour will make effort to make up our mistake for you. above all, your satisfaction is our priority. please find enclosed a voucher as a compensation for you. if you have any question or suggestions, please call me anytime anywhere. thank you again.
i wish you all the best! your sincerely med tour
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