The truth is, success is a process—you can ask anybody who’s been successful. I just passed on the lane up here here, successful restauranteur Danny Meyer, who’s sitting here with his family—Charles is graduating today. Ask Danny or anybody who’s successful, you go to any one of his restaurants—Shake Shack, love it!—Union Square Cafe, Gramercy Tavern—you will be impressed by not only the food, but the radical hospital and service. Service is not just about when you’re getting served.
When I started my talk show, I was just so happy to be on television. I was so happy to interview members of the Ku Klux Klan. I thought I was interviewing them to show their vitriol to the world, and then I saw them using hand signals in the audience—and realized they were using me, and using my platform. Then we did a show where someone was embarrassed, and I was responsible for the embarrassment. We had somehow talked a man who was cheating on his wife to come on the show with the woman he was cheating with and, on live television, he told his wife that his girlfriend was pregnant. That happened on mywatch.
Shortly after I said: I’m not gonna do that again. How can I use this show to not just be a show, but allow it to be a service to the viewer? That question of "How do we serve the viewer?" transformed the show. And because we asked that question every single day from 1989 forward—with the intention of only doing what was in service to the people who were watching—that is why now, no matter where I go in the world, people say "I watched your show, it changed my life." People watched and were raised by that show. I did a good job of raising a lot of people, I must say. That happened because of an intention to be of service.
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